Replace a Lost or Stolen Card
For calls from outside of the U.S., please call the number noted on the back of your Card.
Calls from outside the U.S. may incur telecommunication charges.
If you have misplaced your California Middle Class Tax Refund Card (“MCTR Card”), you can lock it by logging in online at mctrpayment.com to prevent unauthorized transactions or ATM withdrawals while you look for it.
If your Card is permanently lost, it is important that you call Customer Service at 1.800.240.0223 (TTY: 1.800.241.0226) to report your lost or stolen Card immediately. Your Card will be deactivated to prevent anyone from using it and a new replacement Card will be ordered. Fees may apply. Please refer to the material in your Welcome Packet or see your Cardholder Agreement for more information.