FAQs
Here are the answers to some frequently asked questions. For additional or specific information about your Card Account, please refer to the material in your California Middle Class Tax Refund Welcome Packet.
Q: What happened to the funds on my MCTR card if I didn't spend, transfer or have a check issued?
A: In accordance with the Better for Families Act of 2022, any remaining funds in the prepaid debit card accounts were returned to the State of California General Fund.
Q: Can I open a dispute after 4/30/2026?
A: No.
In accordance with the Better for Families Act of 2022, your rights to the funds expired on 4/30/2026.
In accordance with the Better for Families Act of 2022, your rights to the funds expired on 4/30/2026.
Q: What if I disputed a charge but did not receive a response from Money Network?
A: If a cardholder opened a dispute on or before April 30, 2026, Money Network will attempt to contact them by email or USPS if more information is needed. Fraud disputes are generally resolved within 60 days. If the dispute resolution is in favor of the cardholder, a check will be issued to the cardholder within 14 days from resolution.
Q: If I disputed a charge by 4/30/2026, when will I hear from Money Network?
A: If a cardholder opened a dispute on or before April 30, 2026, Money Network will attempt to contact them by email or USPS if more information is needed. Any credit will appear in the online account history. Fraud disputes are generally resolved within 60 days.
Q: How will disputes be resolved?
A: If a dispute claim is approved, Money Network will issue a check to the cardholder when the investigation is complete.